This Refund and Cancellation Policy outlines the terms under which customers may request a cancellation or refund for services purchased from Introfy. By using our services, you agree to the terms stated here.
1. Service Nature
Introfy provides digital marketing and technology-based services including:
SEO
Social Media Management
Website Development
Paid Ads Management
Branding & Creative Services
Consulting & Subscriptions
These services involve time, digital resources, strategy execution, and third-party costs. Therefore, refunds are limited and conditional.
2. Cancellation Policy
A client may request a cancellation by sending an email to support@introfy.com.
Cancellation requests made after the service has begun will not be eligible for a full refund.
For subscription-based services, the client must request cancellation before the next billing cycle.
Failure to cancel before renewal will result in automatic charges, which are non-refundable.
3. Refund Eligibility
Refunds apply only under limited conditions. The table below explains eligibility:
4. Non-Refundable Situations
A refund will not be issued if:
Work has already started or been delivered.
Client delays the project by not providing necessary information, access, or approvals.
The client is dissatisfied due to unrealistic expectations, leads, or revenue outcome.
Third-party platforms (Facebook/Meta, Google Ads, Hosting, Domain providers) suspend or restrict accounts.
The client changes their mind after making payment.
5. Processing Time
If a refund is approved:
It will be processed within 7–14 business days.
Refunds will only be issued using the original mode of payment.
6. Project Termination by Introfy
Introfy reserves the right to terminate services if:
Payment is overdue.
Terms or platform policies are violated.
Communication becomes abusive or unprofessional.
In such cases, no refund will be provided.
7. Contact for Refund Requests
All cancellation or refund-related communication must be sent in writing to:
Email: info@introfy.in
Website: www.introfy.in
Requests through WhatsApp, SMS, social media, or call will not be considered valid.
8. Policy Updates
Introfy may update or modify this policy at any time. Continued use of our services indicates consent to updated terms.
SEO
Social Media Management
Website Development
Paid Ads Management
Branding & Creative Services
Consulting & Subscriptions
A client may request a cancellation by sending an email to support@introfy.com.
Cancellation requests made after the service has begun will not be eligible for a full refund.
For subscription-based services, the client must request cancellation before the next billing cycle.
Failure to cancel before renewal will result in automatic charges, which are non-refundable.
Work has already started or been delivered.
Client delays the project by not providing necessary information, access, or approvals.
The client is dissatisfied due to unrealistic expectations, leads, or revenue outcome.
Third-party platforms (Facebook/Meta, Google Ads, Hosting, Domain providers) suspend or restrict accounts.
The client changes their mind after making payment.
It will be processed within 7–14 business days.
Refunds will only be issued using the original mode of payment.
Payment is overdue.
Terms or platform policies are violated.
Communication becomes abusive or unprofessional.
Website: www.introfy.in